Box Office

EMAIL: boxoffice@firstontariopac.ca
To contact a member of our staff or a specific department, please call the box office and your call will be directed accordingly.

ADDRESS

FirstOntario Performing Arts Centre, 250 St. Paul Street
St. Catharines, ON, Canada, L2R 3M2

43.158683, -79.242778
 

TICKET POLICIES

• Ticketholder voluntarily assumes all risk and danger of personal injury, loss, or damage to property arising from or related in any way to their attendance at the venue, whether occurring prior to, during, or after the event. The City of St. Catharines is released from all liability. Ticket-holder agrees that admission to the venue is permitted conditional on their compliance with all applicable law and venue regulations. Any violation shall entitle management to refuse admission to and/or expel the ticket-holder without refund or compensation.
• All tickets are sold by the FirstOntario Performing Arts Centre box office. We are not responsible for any purchases from third-party ticketing agents.
• Every person, regardless of age, must hold a valid ticket.
• The price displayed on the ticket represents the face value and does not include all service and delivery fees where applicable.
• The sale or other issuance of any ticket is final and non-refundable.
• The venue reserves the right to not replace or accept any ticket that has been lost, stolen, forgotten, damaged, or forged, or any ticket which is unreadable or incomplete.
• Ticket prices are subject to applicable taxes. HST#11936 6813RT0001.
• Ticket handling fees are as follows: $2.60/ticket (in-person/phone/online) and $6.50/season order (for PAC Presents members).
• CCIF fee is $3.

We strongly recommend you protect your booking as all tickets are non-refundable. You can add refund protection allowing you to apply for a full refund should you or anyone in your party be unable to attend the event under the following circumstances:

• Injury, illness (including pre-existing medical conditions) or death of you or an immediate family member.
• Burglary or fire at your residence in the 48 hours immediately before the event.
• Adverse weather including snow, frost, fog, or storm where the government has issued travel warnings.
• The breakdown, accident, fire, or theft of a private vehicle en route to the event.
• You being made redundant from or relocated for work which you were unaware of at the time of booking.

Booking Protect is available for all live performances, and you will be prompted to opt-in at the time of purchase.

To learn more about Booking Protect or to make a claim, please visit their website.

PRIVACY POLICIES

Personal information provided to the FirstOntario Performing Arts Centre is collected under the authority of the Municipal Freedom of Information and Protection Privacy Act.