FREQUENTLY ASKED QUESTIONS


What are the FirstOntario Performing Arts' Covid Policies? 
- As per government guidelines, masks are required at all times when in the PAC.  
- Passive screening is in place at the venue with clear signage in all areas, e-mail and social media notices.

What is the current occupancy of venues? 
The current occupancy of all venues is 100% 

What extra protocols are being taken?   
- Increased cleaning protocols for high touch surfaces and washrooms is in effect.
- Electrostatic sprayers used in venues and other public areas is also employed to minimize spread of infection.

What are your box office hours?
- Please see contact page for updated info

Are beverage and concession sales available to patrons? 
- Beverage and concession sales are available at events and performances.   

Is the coat check open? 
- Coat check is available.

When/how will I receive my tickets? 
- Print at home tickets will be sent 4 days prior to the event. 
- Tickets sent by post will be sent 2 weeks prior to the event.  
- Will call tickets are available for pickup night of show. 

What is your refund/exchange policy?
- All sales are final, no exchanges or refunds unless the event is cancelled outright.