CONTACT
**TEMPORARY** BOX OFFICE HOURS
via Email & Voicemail ONLY
Due to the COVID-19 situation - The Box Office is currently CLOSED.
We can be reached via email boxoffice@firstontariopac.ca
or by voicemail if you leave a message - we will get back to you within 5 business days.
We appreciate your patience as we navigate through this situation.
THE BOX OFFICE can be reached by:
PHONE:
905-688-0722
(0PAC) or 905-688-5601 x3700 or toll free 1-855-515-0722 or TTY 905-688-4TTY (4889)
EMAIL:
boxoffice@firstontariopac.ca
IN PERSON:
FirstOntario Performing Arts Centre, 250 St. Paul Street
St. Catharines, ON, Canada, L2R 3M2
43.158683, -79.242778
WE’D LOVE TO HEAR FROM YOU:
Please email PACfeedback@stcatharines.ca
with your comments or concerns anytime. Please note that the feedback email is monitored weekly.
To request TICKET DONATIONS
, please click here for donation request guidelines.
PARKING
On-site parking is not available at the FirstOntario Performing Arts Centre; however, there are more than 1,000 spots available in nearby parking garages, surface lots and on city streets within a five-minute walk to the PAC. Please visit www.stcatharines.ca/Parking
for a complete list of parking locations.
We recommend the multi-level covered garage on
Garden Park
with 595 spaces and 26 accessible spaces.
(Please note that the address of this garage is 71 Carlisle Street, but the public entrance is off of Garden Park)
Parking is generally free after 6pm. Special event parking is just $5 when events are happening in Partridge Hall or Meridian Centre. Payment is by cash only and is paid on entrance to the garage / parking lots.
Drop off points are available in front of the Box Office Entrance on St. Paul Street as well as along Carlisle Street. Please note that as part of our new security protocol, all ticket holders are asked to enter through the Main Entrance doors located at the Box Office for ticket scanning.
PLEASE CLICK HERE FOR ACCESSIBILITY NOTES
We are also conveniently located kitty-corner from St. Catharines main bus terminal making us very accessible via public transit.
Click the map above to open Google maps. Click here for a pdf.
PAC STAFF
Colleen A. Smith Executive Director 905-688-5601 x3601
csmith@firstontariopac.ca
Janie Grand Administrative Assistant 905-688-5601 x3602
jgrand@stcatharines.ca
Sara Palmieri Programming & Marketing Manager 905-688-5601 x3606 spalmieri@stcatharines.ca
Annie Wilson Programming Supervisor
905-688-5601 x3615 awilson@stcatharines.ca
Jordy Yack
Communications Coordinator
905-688-5601 x3614 jyack@stcatharines.ca
Cathy Carr
Film Program Coordinator
905-688-5601 x3620 ccarr@stcatharines.ca
Kathleen Ross Operations Manager 905-688-5601 x3605 kross@stcatharines.ca
Linda Hilko
Rental Contract Supervisor 905-688-5601 x3607 lhilko@stcatharines.ca
Robert Nicholls
Technical Supervisor 905-688-5601 x3612
rnicholls@stcatharines.ca
Dean Malton
Technical Supervisor 905-688-5601 x3610 dmalton@stcatharines.ca
Russell Donohue
Technical Supervisor 905-688-5601 x3611
rdonohue@stcatharines.ca
Rosemarie Huber
Client Services Supervisor
905-688-5601 x3627
rhuber@stcatharines.ca
Jennie DiMarco Operations Services Coordinator 905-688-5601 x3621 jdimarco@stcatharines.ca
Bryanne Connell
Operations Services Coordinator 905-688-5601 x3631 bconnell@stcatharines.ca
Carlos Robayo Administrative Supervisor 905-688-5601 x3604 crobayo@stcatharines.ca
Kyle Giesbrecht Accountant 905-688-5601 x3622 kgiesbrecht@stcatharines.ca
Leona McDonald Administrative Clerk 905-688-5601 x3706 lmcdonald@stcatharines.ca
Chelsea Marcella Administrative Clerk 905-688-5601 x3705 cmarcella@stcatharines.ca
FRONT OF HOUSE LEADS: KATH DAVIES, JUDY DENNIS, THELMA FORRESTER, JULIA HILL, STEPHANIE NOBLES
BOX OFFICE LEAD: LEYA POULOUSKI
PRIVACY POLICIES
Personal information provided to the FirstOntario Performing Arts Centre is collected under the authority of the Municipal Freedom of Information and Protection Privacy Act, R.S.O. 1980, 29(2), and will be used to confirm purchases and donations; to inform the purchaser/donor of changes to the event for which tickets were purchased; and to provide updates on upcoming event/fundraising initiatives. Questions about this collection should be directed to the Administrative Manager, 250 St Paul St., St. Catharines, ON L2R 3M2 905.688.5601 x3604
TICKET AND AUDIENCE POLICIES
Ticket-holder voluntarily assumes all risk and danger of personal injury, loss or damage to property arising from or related in any way to his/her attendance at the venue, whether occurring prior to, during or after the event and releases the City of St. Catharines from all liability. Ticket-holder agrees that admission to the venue is permitted conditional on his/her compliance with all applicable law and venue regulations. Any violation shall entitle management to refuse admission to and/or expel the ticket-holder, without payment of any refund or compensation. The price displayed on the ticket represents the face value and does not include all service and delivery fees where applicable. Every person, regardless of age, must hold a valid ticket. The sale or other issuance of any ticket is final and non-refundable. The venue reserves the right to not replace or accept any ticket that has been lost, stolen, forgotten, damaged or forged, or any ticket which is unreadable or incomplete. Photographs or any recordings of sound or images by the ticket-holder are prohibited. HST#11936 6813RT0001
