SAFETY LIVES HERE
Health & Safety for our staff, artists and audiences

 

While attending an event at the FirstOntario Performing Arts Centre, you can feel safe and comfortable knowing that we are taking measures to protect you and our community.

As of Wednesday 22 September 2021, the FirstOntario Performing Arts Centre is requiring all members of the public aged 12 and over attending events in our facility to have received two doses of an approved COVID-19 vaccine, the second of which was administered at least 14 days prior; or be unable to receive COVID-19 vaccine for medical reasons.

Along with government issued ID, all patrons must be able to show proof of double vaccination upon entry, or physician issued letter of medical exemption.

If tickets were purchased prior to 22 Sept 2021 and patrons are unable to attend because of their vaccination status, please contact the box office for a full refund at 905-688-0722 or boxoffice@firstontariopac.ca.

Our goal is to provide a memorable experience, while keeping our PAC family and community safe. Thank you for your cooperation and support.

The health and safety of our community, artists, staff and volunteers are of the utmost importance. We have detailed health and safety protocols and procedures outlined in our Safety Lives Here plan.

 

View SAFETY LIVES HERE PLAN

One of FirstOntario Performing Arts Centre’s central values is "CARE", so we are employing best practices in addition to government and public health guidelines in efforts towards providing an exemplary duty of care in these challenging times. 

Our goal is to provide a memorable experience, while keeping our PAC family and community safe.

In keeping with all regulatory provincial and public health regulations and protocols:
  • We are a completely masked environment for the protection and safety for all.
  • We have instituted increased sanitization protocols.
  • We are committed to passive COVID-19 screening prior to entering the building.
  • Physical distancing is required for all patrons when not seated.
  • We encourage online ordering, cashless transactions and print@home/electronic ticketing.
  • Audiences are currently limited to 50% of venue seating capacity. Tickets will be available for sale in groups to ensure you can sit with your friends and family.
  • In efforts to keep safe and best serve our artists, staff and patrons, we will continue to update, advance and make changes to our policies and procedures as required and as necessary. Thank you for your understanding.

Do you have questions? We have answers!
Visit our Frequently Asked Questions Page

WE ARE AVAILABLE TO HELP YOU!
Email at  boxoffice@firstontariopac.ca or  pacfeedback@stcatharines.ca 
Box Office Phone 905-688-0722

BOX OFFICE HOURS (link to page)
 
Planning and adjustments around COVID-19 are changing rapidly, this page is updated with new information as it becomes available.

For the most up to date information and more on the City of St. Catharines’ efforts to combat the spread of COVID-19, please visit  www.stcatharines.ca/COVID19 .
For more information on COVID-19 visit  www.niagararegion.ca/health/covid-19 .

Terms and Conditions  
By entering the venue, you and your party voluntarily assume all risks related to exposure to COVID-19. Venue and Presenter/Promoter disclaim any and all liability related thereto. By placing this order, I accept the terms and conditions.  An inherent risk of exposure to COVID-19 exists in any place where people gather. FirstOntario Performing Arts Centre abides by all Public Health guidelines and regulations relating to COVID-19 and has implemented all reasonable measures (which might include a screening questionnaire on the date of the event) for the protection of all individuals in its premises. However, COVID-19 is an extremely contagious disease that can lead to severe illness and death. By attending any event at FirstOntario Performing Arts Centre, you assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the event, however caused or contracted. You expressly agree to voluntarily waive all claims and potential claims associated with the risk of exposure to COVID-19 or other exposure (as previously mentioned) as a result of your attendance at the event, whether against FirstOntario Performing Arts Centre, Event Promoters, and all affiliated venues and/or contractors and/or employees of said entities.